7:30am - 8:00am	Registration
8:00am - 9:30am	Leadership
9:30am - 10:00am	Break 1
10:00am - 11:30am	Management
11:30am - 1:00pm	Lunch
1:00pm - 2:30pm	Customer Service
2:30pm - 3:00pm	Break 2
3:00pm - 4:30pm	Loyalty

Program Content

The agenda for the program will consist of four (4) 90-minute sessions that explore business practices at the Walt Disney World® organization. Topics to be covered are outlined below.

Leadership, Disney Style

Discover how effective leadership has driven Disney's employee/customer satisfaction and bottom-line results, from the company's inception to today.

Topics will include:
        Communicate a compelling vision
        Build involvement and ownership
        Organize for maximum involvement
        Capitalize on change

Management, Disney Style

Understand the importance of integrating your corporate culture into selection, training, and care of your employees.

Topics will include:
        Establish a culture through learning by design
        Select and hire "right-fit" employees
        Train and motivate employees
        Create a supportive environment

Customer Service, Disney Style 

Explore world-renowned Disney principles for service excellence.

Topics will include:
        Develop a service philosophy
        Learn tools to support a service culture
        Deliver on the service theme

Loyalty, Disney Style

Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.

Topics will include:
        The business case for loyalty
        Strategies for creating loyalty
        Align for loyalty